Instructional Design Leader & Public Health Educator

KaytlinEldred

Designing Learning. Building Capability. Driving Impact.

Kaytlin designs learning experiences that move people, spanning global health classrooms at Boston University and workforce training programs across the Pacific Northwest. Her work lives at the intersection of equity, education, and real-world impact.

Kaytlin Eldred

About

Instructional
Design
Leader.
Educator.

Instructional Design Curriculum Development LMS Strategy Public Health

Kaytlin is a Senior Instructional Designer with over a decade of experience building learning programs that work across higher education, workforce development, and human services. She leads curriculum design, LMS strategy, and team development, translating complex content into scalable, engaging learning experiences for diverse audiences.

She has consulted on large social change initiatives for non-profits and city governments, including efforts to reduce and end homelessness in Framingham, MA and Montgomery, AL, as well as efforts to increase public health awareness, outreach, education, and resource utilization among residents in Worcester, MA.

Previously faculty at Boston University, teaching global health and social justice courses in the Health Science undergraduate department, she emphasized the importance of strong communities, meeting individual and social needs, and promoting intercultural literacy and humility within her teaching practice.

In her free time, she is an avid traveler and photography enthusiast. Having traveled to 6 continents, she hopes to see all world wonders, old, new, and natural, while meeting remarkable people and enjoying the world's best food along the way.

Kaytlin received her B.A. in Global Health Studies from Mercer University and her Master's in Public Health, concentrating in Global Health, from Boston University. Born and raised in Carrollton, Georgia, she now lives in Canton, Georgia.

Chiang Rai
Chichen Itza
Machu Picchu
Giza

Work & Projects

01
Instructional Design & Teaching Portfolio
Courses, trainings, and eLearning experiences spanning higher education, global health, and human services, from 2018 to present.
02
Curriculum Vitae
Academic appointments, professional experience, invited presentations, and awards: a full record of Kaytlin's work.

Teaching History

Introduction to Global Health Global Environmental Health Cultural Humility, Racial Justice & Health Qualitative Research Strategies Health Interventions in LIC/LMIC Building Cultural Competency RIGHT RESPONSE De-Escalation Professional Boundaries in Practice Understanding Dementia

Instructional Design & Teaching

Instructional Design
& Teaching Portfolio

Courses, trainings, and learning experiences designed across higher education, global health, and human services, from Boston University to the Pacific Northwest.

Kaytlin Eldred
Filter by
2024 – 2026
Instructor Led
RIGHT RESPONSE Certification
Instructor Led
RIGHT RESPONSE Re-Certification
Instructor Led
RIGHT RESPONSE: Instructor Certification Course
Instructor Led Webinar
Understanding and Supporting Individuals with Autism
Instructor Led Webinar
Everyday Support for People Who Experience Dual Diagnosis
eLearning
Understanding Dementia
Instructor Led Webinar
Professional Boundaries in Practice
eLearning
Building a Culture of Diversity, Equity, Inclusion & Belonging
eLearning
Health and Safety
eLearning
Fraud and Abuse
eLearning
Foundations of Youth and Family Services
eLearning
Developmental Disabilities Community Services Policy Training
Instructor Led
New Hire Orientation
2022
Instructor Led
Cultural Humility Within Health Professions
2018 – 2022
Instructor Led
Introduction to Global Health
Instructor Led
Introduction to Global Environmental Health
Instructor Led
Cultural Humility, Racial Justice & Health
Instructor Led
Building Cultural Competency
Instructor Led
Qualitative Research Strategies in Global Health
Instructor Led
Health Interventions in Low & Lower Middle Income Countries
Instructor Led
Introduction to Critical Inquiry
2021 · Boston University
Adobe Catalyst Program
Center for Teaching & Learning / Digital & Learning Innovation
Selected as a faculty participant in BU's Adobe Catalyst Program, a partnership between the Center for Teaching & Learning and Digital & Learning Innovation. The program pairs experienced Adobe Creative Cloud practitioners with faculty mentees working to bring multi-modal design into their courses and assignments. Kaytlin participated in the Spring 2021 cohort, integrating digital media tools including Adobe Audition, Adobe Rush, and Adobe InDesign into student project options across her global health courses.
2020 · Boston University
Hub Teaching Excellence Faculty Fellowship
Center for Teaching & Learning, Boston University
Selected for the Hub Teaching Excellence Faculty Fellowship through Boston University's Center for Teaching & Learning, recognizing commitment to innovative and inclusive pedagogy. The fellowship supports faculty in developing courses that fulfill BU's cross-cutting Hub learning outcomes, emphasizing areas such as critical thinking, teamwork, digital literacy, and global citizenship, while building community across disciplines.

In Progress: An Anthology

The GlobalQueer Experience

I hope that I can broaden the world's exposure to the beauty, love, and hardships within the global queer community.
I simply want to highlight how vibrant, dynamic, and global the LGBTQ+ community is, that we exist no matter our language, religion, or laws.

This book project is a culmination of understanding Kaytlin's own queer identity and her love for conversing with others.

Kaytlin is currently compiling stories from LGBTQ+ individuals around the world to create an anthology that celebrates the richness and diversity of the queer experience. This book traces a common thread of health and well-being while unpacking the intersectionality of gender, sexual orientation, place, race, religion, policy, language, and so much more.

Interviews are conducted over Zoom and typically last 60–90 minutes. Participants from every country in the world are welcome and encouraged to share their stories.

Voices from Around the World

Each entry represents a person who has shared their story. Click any location link to see their pin on the map.

Geraldineshe/her · Lesbian
Belgium ↗
Antoniohe/him · Trans Man
Brazil ↗
Kirbyshe/her · Queer
San Francisco ↗
Tomashe/him · Gay
Colombia ↗
Andrewhe/him · Gay
London ↗
Kellyshe/her · Gay/Queer
Brighton ↗
Lillushe/her · Bisexual
Estonia ↗
Clementhe/him · Gay/Queer
Paris ↗
Svenjashe/they · Lesbian
Germany ↗
Ashlinshe/her · Pansexual
India ↗
Minishashe/her · Trans Woman
Malaysia ↗
Kumarhe/him · Gay
Boston ↗
Aimeeshe/he · Lesbian
Mexico City ↗
Ibithelshe/her · Lesbian
Tunisia ↗
Eliseshe/they · Gay
Boston ↗

Would you like to shareyour story?

Kaytlin is still actively recruiting participants from around the world. If you identify as LGBTQIA+ and would like to be part of this project, she would love to hear from you.

Most interviews are held over Zoom and last 60–90 minutes.

Or reach out directly: eldredresearch@gmail.com

Kaytlin will follow up via email to schedule a conversation.

Kaytlin Eldred
Training Strategy & Program Design Leader
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Summary

Training strategy and program design leader who builds learning roadmaps that connect directly to business goals, from skill-gap identification through program design, delivery, LMS ownership, and impact measurement. Proven track record modernizing enterprise training operations, scaling programs across diverse and distributed audiences, and partnering with leadership, HR, and cross-functional stakeholders to turn training gaps into measurable performance outcomes. Background in public health, research, and inclusive curriculum strategy, with deep experience managing instructional design teams, trainers, and vendor/platform relationships.

Experience
Service Alternatives
Lynnwood, WA
Senior Instructional Designer  ·  02/2024 – Present
  • Partner with stakeholders across the organization to identify training gaps and design scalable learning programs for direct support professionals, leadership, and external partners, serving as the key stakeholder for companywide curriculum strategy, evaluation, and modernization across in-person, virtual, and LMS-based delivery models.
  • Developed and launched 25+ training programs spanning onboarding, compliance, and leadership development, reaching 350+ employees internally each year.
  • Built the RIGHT RESPONSE de-escalation training brand from the ground up including identity, marketing materials, and instructional product design, now supporting 600+ instructors and 18,400+ learners nationwide annually.
  • Lead companywide LMS redesign to increase automation, improve customer success, and reduce administrative workload, including platform evaluation and governance.
  • Manage and mentor instructional design and graphic design teams while owning organization-wide learning standards and accessibility benchmarks.
  • Direct cross-functional instructional design, marketing, and product branding initiatives to improve learner engagement and organizational consistency.
  • Partner with Products Development, Annual Review Writing, and DEIB Consulting leadership teams to align learning initiatives with business priorities.
Training Services Area Manager  ·  01/2023 – 02/2024
  • Reduced new client onboarding time from 15 business days to 2 business days (87% faster) by redesigning registration, billing, and customer communication workflows in Zoho CRM.
  • Cut administrative processing time in half through workflow automation and streamlined communications.
  • Managed train-the-trainer program operations end-to-end, including enrollment, fulfillment, and administrative staff oversight.
Therapy Abroad
Thailand
Instructional Designer & Public Health Supervisor
  • Developed and delivered comprehensive public health and cultural humility curricula for undergraduate and graduate students across multiple countries.
  • Supervised and evaluated undergraduate pre-health students during international programs.
Boston University
Boston, MA
Lecturer  ·  07/2018 – 06/2022
  • Curriculum Development: Introduction to Global Health; Qualitative Research Methods in Global Health; Global Environmental Public Health; Introduction to Critical Inquiry; Health Interventions in Low and Lower Middle Income Countries; Cultural Competency in Health Professions; Senior Thesis; Independent Studies; Racial Justice and Health.
  • Study Abroad: Coordinated 7 international student excursions, fostering cross-cultural team integration and resolving logistical challenges in Thailand, Panama, Peru, Guatemala, and Honduras.
  • Taught 33 undergraduate courses to 1,500+ students with consistently high overall course evaluation (4.44/5) and overall instructor evaluation (4.68/5) scores.
Adjunct Professor  ·  07/2017 – 06/2018
  • Undergraduate teaching (Introduction to Global Health, Introduction to Critical Inquiry) and advising.
Graduate Teaching Assistant  ·  09/2015 – 12/2016
  • Led grading, student communication, and course management for one semester of Global Environmental Public Health and two semesters of Introduction to Global Health.
Harvard Global Surgery and Social Change
Cambridge, MA
Research Assistant
  • Supported a complete analysis of Zambia's surgical health system, addressing workforce, information management, technology, financing, infrastructure, and service delivery, contributing to Zambia's first National Surgery and Anesthesia Plan (2017–2021).
Earlier Experience
  • U.S. Coast Guard Cutter Polar Star (special mission to Antarctica) Ombudsman (2023–2024)
  • Senior Researcher, Big Water Consulting (2022)
  • Social Justice and Health Equity Consultant (2020–2022)
  • Development Strategy and Operations Coordinator (2017–2018)
  • Global Health Consultant to Lesotho (2016)
  • Research Assistant (2014)
Awards
  • 2023Service Alternatives Integrity Award
  • 2022Whitney R. Powers Teaching Excellence Award
  • 2021President's Lifetime Achievement Award for Volunteer Service
  • 2020Sargent Faculty Award of Merit
  • 2020BU Athletics Faculty Appreciation Honor
  • 2020Innovation in Teaching and Learning Award
  • 2020Teaching Excellence Faculty Fellowship
  • 2019Diversity and Inclusion Catalyst Grant
Core Competencies
  • Training Needs Assessment & Skill-Gap Analysis
  • Aligning Learning Roadmap to Business Goals
  • Program Design: Onboarding, Compliance & Upskilling
  • LMS Ownership, Administration, & Platform Evaluation
  • Trainer, SME, & Vendor Management
  • ADDIE & AI-Augmented ADDIE
  • Cross-Functional Stakeholder Partnership (HR, Leadership, Ops)
  • Data-Informed Program Evaluation & Reporting
  • Accessible, Inclusive & Trauma-Informed Design
Education
  • 2023Instructional Design Foundations and Applications Certificate
    University of Illinois
  • 2017Master of Public Health, Global Health Program Management
    Boston University
  • 2015Bachelor of Arts, Global Health Studies
    Mercer University
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